Refund policy

Returns & Refund Policy

We want you to be happy with your order. As many of our products are personalised, custom printed or produced specifically to your requirements, different return rules apply depending on the type of product ordered.

Personalised & Custom Printed Products

Personalised products, custom printed stickers and labels, and products made to your specification cannot normally be returned or refunded simply because you have changed your mind.

This includes products printed with your:

Name or personalised wording
Logo or supplied artwork
Custom design
Bespoke size, shape or specification
Other customer-specific requirements

Please check all wording, sizes, quantities and artwork carefully before submitting your order.

Your statutory rights are not affected. If your personalised or custom printed order is faulty, damaged, incorrectly produced or does not match the order you placed, please contact us and we will work with you to put things right.

Non-Personalised Products

For standard, non-personalised products, we offer a 30-day return period from the date you receive your order.

To be eligible for a return, the product must be unused and returned in the same condition in which it was received.

To request a return, please email:

sales@webstickers.co.uk

Please include your order number and details of the item you wish to return.

Please contact us before sending anything back so that we can provide the correct return instructions and return address.

Items returned without contacting us first may take longer to process.

Damaged, Faulty or Incorrect Orders

Please check your order as soon as it arrives.

If your order is damaged, faulty, incorrectly printed or you have received the wrong item, please contact us as soon as possible at:

sales@webstickers.co.uk

Please include your order number and, where possible, photographs showing the problem.

We will review the issue and arrange an appropriate replacement, reprint, refund or other resolution.

Artwork & Customer-Supplied Information

Customers are responsible for checking the accuracy of any wording, names, dates, sizes and other information supplied when ordering.

Where artwork is supplied by the customer, it is the customer’s responsibility to ensure that the artwork is suitable for the intended use and that they have permission to reproduce it.

If we identify an obvious issue with supplied artwork before printing, we may contact you for clarification.

We cannot normally offer a refund or free reprint where an order has been produced correctly using artwork, wording or information supplied or approved by the customer.

Returns Postage

If an item is being returned because it is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can advise you on the appropriate return arrangements.

For eligible non-personalised change-of-mind returns, the customer is responsible for the cost of returning the goods unless we agree otherwise.

Exchanges

If you would like a different standard, non-personalised product, please contact us.

For personalised or custom printed products, exchanges are not normally possible once the order has been produced because the item has been made specifically to your requirements.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved.

Approved refunds will be made to the original payment method.

Please allow up to 14 days for the refund to be processed. Your bank or card provider may take additional time to show the refund in your account.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Goods must be of satisfactory quality, fit for purpose and as described. Different rules apply to personalised and custom-made products where the customer simply changes their mind.

For questions about returns, refunds or problems with an order, please contact:

Webstickers
Email: sales@webstickers.co.uk