Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed with Webstickers through our online store.

UK Delivery Only

We currently deliver orders to addresses within the United Kingdom only.

We do not currently offer international delivery.

Production & Dispatch Times

Many of our stickers, labels and personalised products are printed or prepared to order.

We aim to produce and dispatch orders as quickly as possible. Production times can vary depending on the product, quantity, artwork requirements and how busy we are.

Where artwork or further information is required from you, production may not begin until we have received everything needed to complete your order.

Estimated dispatch times shown on individual product pages are provided as a guide.

Custom Printed Orders

For custom printed stickers and labels, please send your artwork, logo or design details after placing your order using the instructions shown on the product page.

Please include your order number when contacting us.

If we need clarification or replacement artwork, we may contact you before production begins. This may affect the dispatch time.

Delivery Charges

Delivery charges are displayed at checkout before payment is completed.

The available delivery services and prices may vary depending on the size, weight and value of your order.

Delivery Times

Delivery estimates are provided as a guide unless a guaranteed delivery service has specifically been purchased.

Standard delivery times begin from the date your order is dispatched, not from the date the order is placed.

Postal and courier delays can occasionally occur and may be outside our direct control.

Guaranteed Delivery Services

Where a guaranteed or express delivery service is offered, any specific delivery terms will be shown at checkout.

Please remember that custom printed or personalised products may still require production time before they can be dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when ordering.

Please check your delivery details carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible at:

sales@webstickers.co.uk

We will try to correct the address if the order has not already been dispatched.

We cannot normally be responsible for additional costs or delays caused by an incorrect or incomplete address supplied by the customer.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate the delivery.

Please allow reasonable time for postal or courier delays before contacting us about a late order.

Lost or Missing Orders

If an order appears to have been lost in transit, please contact us at:

sales@webstickers.co.uk

Please include your order number.

We will investigate the delivery and, where appropriate, arrange a replacement, reprint or refund.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, please provide photographs of:

The damaged product
The packaging
Any visible damage to the parcel or envelope

This will help us resolve the issue as quickly as possible.

Responsibility for Delivery

We remain responsible for supplying your order in accordance with your statutory rights.

Nothing in this Shipping Policy limits your rights under UK consumer law.

If you have any questions about delivery or an existing order, please contact:

Webstickers
Email: sales@webstickers.co.uk